Privacy policy

Messe Frankfurt (HK) Ltd. (“Messe Frankfurt” or “we” or “us”) takes your privacy rights seriously. Any personal information provided by yourself will only be processed by Messe Frankfurt in accordance with this Privacy Policy as detailed herein.

This Privacy Policy applies to your use of www.hk.messefrankfurt.com (“our website”), our applications and online and offline services. We wish to use this Privacy Policy to explain to you how we collect, use, store, share and transfer such information when you use our services and the methods we provide you to access, update, delete and protect such information.

Hyperlinks to other websites are provided for your convenience. When clicking on one of these hyperlinks, you will leave our website and be directed to another website that is not controlled by us. Our Privacy Policy does not apply to other websites. Please refer to the relevant privacy policies of other websites.

If you would prefer your personal information was not used in the manner described herein, you should not use our website, applications or services. If you continue to use our website, application or services, it will be deemed that you have fully understood and agreed to the content of this Privacy Policy.

This Privacy Policy will help you understand the following:

  1. How we collect and use your personal information
  2. How we share, transfer and disclose your personal information
  3. How we use Cookies and similar technologies (applicable to online users)
  4. How we protect and store your personal information
  5. How you can manage your personal information
  6. How  we process the personal information of minors
  7. How your information is transferred around the world
  8. How we update this Privacy Policy
  9. How to contact us

We will collect your personal information if you complete an application form or registration form to participate in one of the exhibitions or fairs (“exhibition(s)”). The completion of the application or registration form and provision of such information is necessary in order to participate in an exhibition. The information you provide to us may include your name, gender, ID card number, home address, office address, e-mail address, mobile phone number, telephone number, job, marketing preferences, etc. If you apply to participate in an exhibition on behalf of a company/organisation, the information you provide to us may also include the name of the company/organisation, business license, contact address, type of products to be exhibited, etc. If you contact us with a complaint or query, we may keep a record of your contact details, the correspondence between us and your level of satisfaction. When we collect personal information from you, we will indicate whether any personal information we have requested from you is mandatory or optional and explain the consequences if you decide not to provide that information. If all of the information is not provided by yourself then it will be difficult to contact you to confirm the arrangements in relation to an exhibition. For exhibitors, it may also mean that your booth is not situated in the correct display area at the exhibition or fair if you do not provide us with sufficient information relating to your products and/or services. The information provided may be used for the purpose of allocating a booth location based upon the categorisation of your goods or services. We may also ask you to complete surveys that we use for research purposes, although you are not obligated to complete the survey.

We (and our subsidiaries, our ultimate holding company and its subsidiaries) will use your information in the following ways:

  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us;
  • to provide you with the latest information on industry trends and exhibitions, as well as to send you advertisements that you may be interested in. We will use a variety of different channels to send advertisements to you, including but not limited to: telephone call, email, SMS, direct mail, fax, social media, etc. You can unsubscribe as per the instructions detailed in the advertisements.
  • to handle any service requests or other queries you communicate to us;
  • to notify you about changes to our information or services;
  • to administer our website or applications and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • as part of our efforts to keep our website and applications safe and secure.

Your personal information may be collected or used without your authorisation and consent under the following circumstances:

  • relating to the performance of Messe Frankfurt's obligations pursuant to the laws and regulations;
  • relating to national safety and national defence security;
  • relating to public security, public health, or major public interests;
  • relating to criminal investigation, prosecution, judgment and enforcement;
  • for the purpose of protecting your or another individual’s life, property and other major lawful rights and interests, where it is difficult to obtain prior consent;
  • the personal information is disclosed voluntarily by you to the public; 
  • when it is necessary for signing or fulfilling the contract according to your requirements;
  • the personal information is collected from other lawful and public sources, such as lawful news reports or information disclosed by government agencies and so forth; and
  • when it is necessary for maintaining the safe and stable provision of products or services , such as identifying and rectifying faults in products or services.

 

We will not share, transfer or disclose your personal information to companies, organisations or individuals other than Messe Frankfurt, except for the following exceptions:

  • other parties with your explicit consent;
  • personnel, agents, advisers, auditors, contractors, financial institutions, and service providers in connection with our operations or services;
  • any member of Messe Frankfurt Group and its associated business partners, including but not limited to our subsidiaries, our ultimate holding company and its subsidiaries, our overseas offices, and branches;
  • persons enquiring about exhibitors or visitors of our exhibitions;
  • other parties to whom we are required to make disclosures to when handling complaints of infringement of intellectual property rights or other legitimate rights;
  • other parties under a duty of confidentiality to us;
  • other parties to whom we are required to make disclosures to by applicable laws and regulations in or outside of Hong Kong, litigation, dispute resolution, or by administrative or judicial authority in accordance with laws; 
  • relevant third parties involved in the protection of an individual’s vital interests (eg the individual’s personal or property safety); and
  • other parties purchase, or potentially purchase, sell or participate in activities related to our services.

Your personal information may be shared, transferred or disclosed to the public without your authorisation and consent under the following circumstances:

  • relating to the fulfilment of Messe Frankfurt's obligations pursuant to the laws and regulations;
  • relating to national security and national defence security;
  • relating to public security, public health or major public interests;
  • relating to criminal investigation, prosecution, judgment and enforcement;
  •  for the purpose of protecting your or another individual’s life, property and other major lawful rights and interests, where it is difficult to obtain prior consent;
  • the personal information is disclosed voluntarily by you to the public; and
  • the personal information is collected from other lawful and public sources, such as lawful news reports or information disclosed by government agencies and so forth.

Please note that pursuant to laws, sharing and transfer of anonymised information which cannot be recovered by the recipient to re-identify the subjects of such personal information does not constitute sharing, transfer and disclosure of personal information to the public, and therefore it may be processed without notice to you and without your consent.

Cookies are commonly used to facilitate data transmission and to enable useful website features. A cookie is a piece of data stored on your computer. We use cookies to find out more about the use of our website and user preferences, in order to improve our services. We may share summarised traffic data with advertisers, as well as record traffic, pages visited and time spent. No data that can be used to personally identify you is collected. However, if you agree by registering with us, we may send you a link, so that you can opt to receive information related to your interests.

You may set your browser to reject cookies, or tell you when a cookie is being sent.

Cookies are necessary for some features of the website to work, eg, to maintain continuity during a session. If they are not accepted, those features may not function properly.

In order to protect your personal information, we have taken appropriate security protection measures in line with industry standards to protect your information from unauthorised access, public disclosure, use, modification, damage or loss. For example, we provide HTTPS protocol Safe Browsing mode for our website; we use encryption technology for the protection of your personal information; we try our best to ensure that only authorised personnel can access personal information.

We take measures to ensure that the personal information that you provide is retained and stored only for the period necessary for the purpose of collection. After this period, it will be deleted or anonymised unless laws and regulations permit that the information can be retained. Where we have collected personal information based on your consent and we have no other lawful basis to continue holding it, we will delete your personal information if you subsequently withdraw your consent.

In the event that your personal information has been exposed in a security incident, we will inform you of the basic circumstances of the security incident by announcement on our website, email, letter, telephone, etc. At the same time, we will also report the details of the security incident to the regulatory authorities according to the regulatory authorities’ requirements.

We would like to draw your attention to the fact that the internet is not completely secure. Although we have the security measures listed above in place, there are no "perfect security measures" on the internet. We will ensure the security of your information based on normal industry standards.

 

You have the right to query, correct or supplement your personal information, and request us to delete your personal information in the following circumstances:

  • if we process personal information in violation of laws and regulations;
  • if we process personal information without your explicit consent;
  • if our processing of personal information seriously violates our agreement with you;
  • if you no longer use our products or services; or
  • if we permanently no longer provide you with products or services.

We may not be able to delete your information from our backup system immediately due to the applicable laws and security technologies. We will store your personal information securely and isolate it from any further information processing steps until the backup can be cleared or anonymised.

If you have any questions in relation to your personal information or if you would like to query, access, change or delete any of your personal information, please contact us via the contact information in Section 9 hereof. We will provide you with information on how you can access your personal information, review it and change it. Relevant fees for processing your information access request may apply.

For security purposes, you may need to provide a written request or other proof of identity. We may ask you to verify your identity before processing your request. We may reject requests for information that is not directly related to your identity, for repeated unreasonably requests for information, or that require too many technical measures (eg, the need to develop new systems or fundamentally change existing practices), bring risks to the legitimate rights and interests of others, or are impractical.

We will not be able to respond to your request in the following circumstances:

  • relating to the fulfilment of Messe Frankfurt's obligations pursuant to the laws and regulations;
  • relating to national security and national defence security;
  • relating to public safety, public health and major public interests;
  • relating to criminal investigation, prosecution, trial and enforcement of judgment;
  • having sufficient evidence to prove that the subject of personal information holds malicious intent or the intent to abuse rights; 
  • for the purpose of protecting major rights and interests, such as life and property, of the subject of personal information or other individuals, in circumstances where it is difficult to obtain the prior authorisation and consent of the individual;
  • responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organisations; and
  • relating to trade secrets of Messe Frankfurt. 

Messe Frankfurt attaches great importance to the protection of minors' personal information and will not actively collect personal information from minors. If you are under the age of 18, you should obtain the consent of your guardian before using our products and/or services. Messe Frankfurt protects the personal information of minors in accordance with relevant laws and regulations.

With respect to personal information which may involve individuals under the age of 14, we will not only abide by the provisions of this Privacy Policy, but also process it in accordance with the principles of properness and necessity, informed consent, explicit purpose, security assurance and lawful use, as well as the laws and regulations on the protection of children's personal information. We will not exceed the period necessary for the purpose of collection and use, after which we will delete or anonymise the children's personal information. We will designate a special person to be responsible for the protection of children's personal information and develop special rules for the protection of children's personal information. We will adopt the principle of minimum and sufficient authorisation for the employees who may have access to children's personal information, strictly set the access rights of information, and take technical measures to record and control the employees’ processing of children's personal information, so as to avoid illegal copying and downloading of children's personal information.

We will store your personal information within Mainland China and the Hong Kong Special Administrative Region (hereinafter collectively referred to as the “storage area”), and you hereby expressly agree that the information that we collect from you may be transferred to, and stored at, a destination outside the storage area as permitted by applicable law. It may also be processed by employees operating outside the storage area who work for Messe Frankfurt and its affiliates. By providing your personal information, you agree to this transfer, storing or processing. We will take reasonable and necessary measures to ensure that your information is processed securely and in accordance with this Privacy Policy. You have the right to contact us at any time to refuse the transfer and storage of your personal information outside of the storage area. If you do not exercise the above refusal right, it will be deemed that you have permitted us to transfer and store your personal information outside of the storage area according to this provision.

Our Privacy Policy may change from time to time and any changes to this Privacy Policy may be announced on our website. Without your explicit consent, we will not reduce or restrict the rights you are entitled to hereunder.

If you have any questions or concerns about this Privacy Policy and/or data processing, you may contact us via the following methods:

Address: 35/F, China Resources Building, 26 Harbour Road, Wanchai, Hong Kong

Email Address: privacy@hongkong.messefrankfurt.com

Last updated on 24 July 2020